Conflict is a constant in the workplace whenever teams need to discuss, employees are competing, or co-workers disagree. But conflict does not need to come with a flurry of frustration, aggression, and taking sides. It is possible to come away from a conflict with an issue solved, new relationships established, and communication bridges built.
This course will teach participants how to analyze interactions, practice conscious relationship management, how to redirect communication skills to deliver听messages, and enhance cooperation. As a result you will have more productive discussions, prevent听debates from getting heated, hear co-workers more听effectively, and re-evaluate your own communication听methods.
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